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5 Sections
22 Lessons
32 Hours

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PERSIAPAN
3
1. KEY CONCEPTS OF SERVICE MANAGEMENT
7
2. THE FOUR DIMENSIONS OF SERVICE MANAGEMENT
5
3. THE ITSM SERVICE VALUE SYSTEM
7
PENUTUPAN
2
- 5.1
  Post-Test
  0 Questions
- 5.2
  Kuesioner

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1.1. Concept of Service Management

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